Messages Decoded

Over 40 short sympathy messages for friends, colleagues, cards and texts — plus the one trick that makes any short note feel personal.

The common phrases that hurt grieving people — why “they’re in a better place” and “I know how you feel” backfire, and what to say instead.

When to send condolences, card versus text, getting the tone right, social media rules and what to do if your message is late.

A practical guide to writing a condolence message that sounds like you — structure, real examples and advice on cards, texts and timing.